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IBM Remote Insight Board (RSA) causing Windows XP to blue screen (BSOD) when attempting to remote control a system.

Filed under Knowledge Base on Wednesday, November 14th, 2007 @ 1:12pm by Christen

IBM Remote Insight Board (RSA) causing Windows XP to blue screen (BSOD) when attempting to remote control a system.

Was getting a BAD_POOL_HEADER error, with stop code: 0×00000019 & 0×1A020001 almost every time I tried a remote control session.

That error code seems to be device driver related according to my research, but what device drivers are involved in a Java application in Internet Explorer?

The solution was to remove the SD card from the card reader in my laptop!

My guess is that the part of the remote control that allows you to map a local drive or file to be mounted by the remote system was causing a crash when it saw the SD card while going through my local drives to find suitable devices for the local drive list.

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